tag:blogger.com,1999:blog-40606515922945031402024-02-19T00:50:02.924-08:00Coatbridge Family Dental Care Food for thought from Coatbridge Family Dental Care Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-4060651592294503140.post-28720712279384067542020-07-03T13:00:00.000-07:002020-07-03T13:00:48.755-07:00To All the Small Business Owners Out There – You Can Do It!<div class="MsoNormal" style="font-family: Cambria; font-size: 12pt; margin: 0cm 0cm 0.0001pt;">
I know I’m not alone when I say that as a wife, mother and business owner, these last 14 weeks have been hard. Every time I look in the mirror I can see more grey hairs appearing and that’s not just because I haven’t been able to see a hairdresser for the last 3 months!</div>
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Me - Post COVID Pandemic</div>
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But in all honesty I think the last 2 weeks have been the hardest to watch and be a part of. As a small business the prospect of re-opening almost seems scarier than being closed for 12 weeks, which is not something I thought I’d ever say. <o:p></o:p></div>
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When we had to close our doors back in March at the start of the COVID-19 lockdown, we had accepted it would be for around 3 months, but what we really failed to appreciate or perhaps could never know, was that at the end of those 3 months we wouldn’t be throwing the doors open and getting right back to it, what we hadn’t anticipated was that although we’re back, we still don’t know what our new normal will be and when if ever our old normal will return.<o:p></o:p></div>
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The last few weeks have been filled with scary questions : “Where on earth can we get the PPE we need? Can we afford the PPE we need? Where can we get someone to Fit Test these masks? What if we buy these masks and then we all fail the fit test? Can we open, work at a reduced capacity because of the need for surgery downtime between procedures and still afford to pay our staff? Are we allowed to do the procedures our patients need? What happens when our loan holidays finish? What if we bring all our staff back and then patients don’t come? How do we organise the staff into bubbles so that if one team becomes ill the other team can still work? What do we do about staff that need to shield? How many more of our staff are going to get pregnant before we re-open?!!“ <o:p></o:p></div>
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It’s been all-consuming and really tough at times, it’s the first time in 15 years of marriage and 10 years of business partnership that I’ve ever seen Keith truly stressed (me I stress over everything so I’m just doing what’s usual for me!) and I know from social media and talking to friends that he’s not the only dental practice or small business owner that’s felt like this.<o:p></o:p></div>
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Yesterday I went for a walk with Chloe our youngest daughter. The night before I’d noticed on Facebook that one of the cafes in our village was reopening for take-away and they were asking for people to come along to buy a coffee or ice cream to support them. Walking down the High Street I was aware that it was busier than I’ve seen it in the last 3 months, that shops were starting to open and there was almost the familiar hustle and bustle that used to be the norm. We went to the café for a take-away ice cream and it was clear that although they were open they had a new normal too. The entrance had been re-arranged and all the tables where people usually sit were vacant. There were virus screens between us and the staff, who were all wearing visors. Hand gel was readily available and the staff wore gloves as they made our ice creams. <o:p></o:p></div>
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I’ve also been following a small clothes shop local to us on Facebook and one local to the practice on Instagram over the last few months and it’s great to see them now opening again –pictures of two metre distancing stickers on the floor, visors being worn and regular posts on social media encouraging people back in.<o:p></o:p></div>
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I know that behind the scenes of all of these businesses, just like ours, there’s been many stressful hours spent at the kitchen table worrying about finances, working out how they’re going to open in a way that’s safe for their customers, how they’re going to do right by their staff and wondering when and if things will ever get back to normal. I also know that just because they’re back open the stresses haven’t gone away. However, what it does hopefully mean is that they’ve done it, they’ve taken that big step back towards normality and by doing that they’re not only helping themselves, they’re helping everyone in the country find their way back to normal life again. <o:p></o:p></div>
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So can I ask you to think of all the small businesses you know and do everything you can to support them, they’re taking a leap of faith and doing everything they can to help get the country back up and running. Oh and when we’re back to seeing patients for routine care in a couple of weeks please do come and see us, we want to take care of you and we all miss your smiles.</div>
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<o:p></o:p>Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-31810207056099385922020-05-04T06:48:00.001-07:002020-05-04T06:48:23.916-07:00Worry About Tomorrow's Problems Tomorrow<div class="MsoNormal" style="font-family: Calibri, sans-serif; font-size: 11pt; line-height: 15.6933px; margin: 0cm 0cm 8pt;">
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In 1999, Baz Luhrmann released a spoken word single Everybody’s Free (to wear sunscreen). It provides general life advice to the graduating “class of ‘99”. In it he says:<o:p></o:p></div>
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“Don’t worry about the future.<o:p></o:p></div>
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Or worry, but know that worrying is as effective as trying to solve an algebra equation by chewing bubble gum.<o:p></o:p></div>
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The real troubles in your life are apt to be things that never crossed your worried mind.<o:p></o:p></div>
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The kind that blindsides you at 4pm on some idle Tuesday.”<o:p></o:p></div>
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I have always liked that approach. How often have you spent a night (or more) worrying about something coming up the following day, only for the main issue or concern on that day to turn out to be something totally different than you never saw coming and the thing you were worrying about passing by without incident. Most of us are currently living that existence right now. At the start of the year most of us would have had some worries or concerns about the upcoming year ahead, but how irrelevant do they seem now? COVID 19 has come from no-where and provided us all with a whole lot of new and never before considered challenges.<o:p></o:p></div>
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And now within the world of lockdown there are new worries and things to manage. However, I am amazed by how many people seem to be getting worked up by problems that MAY happen down the line. I am not for one minute suggesting that we don’t give any thought to life after lockdown, but there are currently so many unknowns and uncertainties that getting stressed about them can’t be healthy. Especially when currently, we can’t do anything about them.<o:p></o:p></div>
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When I am working on big cases it is important to plan and make contingencies. This involves gathering the best information possible and putting it together in a sensible, logical way. However, even with the best planning and execution, things will happen that will require modification and adjustment to the original plan. Worrying about everything that may happen at every step from the outset would paralyse any progress and prevent anything getting done. So my approach is to know the end goal, but deal with each step individually along the way, thus ensuring that time and energy are not spent worrying about things that will probably never happen allowing me to be prepared to deal with being blindsided “at 4pm some idle Tuesday.”<o:p></o:p><br />
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As we live through these uncertain times it is important to think about the future. However, in my opinion, it is not beneficial to stress and lose sleep about everything that may happen. Because by the time you get there a lot may have changed, and your stress may well have been for nothing.<o:p></o:p></div>
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As my daughters will gladly tell you, I am doing a great job of cultivating my grey hair- I don’t need to add unnecessary stress to further speed up the process!<o:p></o:p></div>
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Stay home; stay safe; give Baz a listen.<o:p></o:p></div>
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-43302210331505764352020-04-07T11:12:00.001-07:002020-04-07T11:12:38.327-07:00Find the Silver Lining<div class="separator" style="clear: both; text-align: center;">
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<span style="font-size: 11pt;">On Saturday I emerged from 2 weeks of family isolation – my daughter had a persistent cough, which didn’t appear to come to anything – and took a trip to Tesco. I have to admit I was slightly apprehensive about what it would be like. This was my first experience of “lockdown”! However, my concerns were unfounded. There was a small queue outside the shop; there was a one-way system with markings on the floor to assist maintenance of 2 metre distancing; the shelves were mostly well filled.</span></div>
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Later that day Gillian, our girls: Rachel and Chloe and I headed out for our daily exercise. Again, the first since lockdown and again our worries were unfounded. It was relatively quiet and maintaining social distance was not too challenging.<o:p></o:p></div>
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However, upon reflection the main thing I thought about the day was that despite, and maybe even because of, everything that is going on, the world seemed a NICER place!! The staff in Tesco were fantastic. From the guy welcoming us to the shop and letting us in at the appropriate time after the person in front; to the staff tirelessly restocking the shelves; the person organising the queues at the checkouts; the chatty checkout operator and finally the lady opening the fire exit to allow customers to exit away from those customers arriving. Every one of them with a smile and ready to assist. But in addition the other shoppers were generally friendly and courteous as well: patiently waiting while I searched for smoked paprika (which I never did find!); allowing me to nip back against the one way system to pick up the “essential” Coco Pops I had missed; thanking me when I suggested they go past. Obviously, there was the odd exception: the guy who was clearly just wanting to pick up a couple of things and couldn’t be doing with all the new rules, but he was definitely in the minority. Similarly, when we were out for a walk everyone said hello and smiled as we passed, despite the social distance between us. The number of houses with rainbows and teddy bears in their windows, expressing thanks to the front-line staff who are working so hard.</div>
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It is like all of a sudden everyone is conscious and aware again. As opposed to being caught up in our own little bubble of existence, rushing from one place to another, checking our phones and generally being oblivious to the world around us, people are paying attention to the world around them and living in the moment. Granted, there is a degree of self preservation to these actions, but I found it nice. For once our problem is everyone’s problem and we are all in it together and with that comes a collective spirit.</div>
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So, whilst it is easy to focus on the few idiots that flout the rules or don’t seem able to socially distance themselves, they do seem to be in the minority. So instead, lets focus on the majority. The people that are doing the right thing.<o:p></o:p></div>
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And maybe, just maybe, when this is all over – and it will be all over – some of us will remember how nice it was to slow down, lift our heads up and be aware of the world and people around us. And maybe the post COVID 19 world will be a slightly nicer world to live in.<o:p></o:p></div>
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-66773526670553676262020-03-06T03:38:00.001-08:002020-03-06T06:31:58.814-08:00My Kids Call It Nagging, I Call It Motivational Speaking<span style="background-color: white;"><span style="color: #222222; font-family: "arial" , sans-serif;">So this week I had to be a nag - I don't like doing it but someone's got to! To be fair with one teenage daughter and one tween at home, most days I'm a nag, however this week I had to be a nag at work, which I really don't like doing. </span></span><br />
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<span style="background-color: white;"><span style="color: #222222; font-family: "arial" , sans-serif;">I knew at the end of this week our monthly newsletter was due but when I sat down the other day to get together all the content for it I suddenly realised there really wasn't very much. Internal marketing: relying on our existing patients to help generate our new patients is something we rely on very heavily and it's something that we put a huge amount of work into. About 95% of our patients come to us through word of mouth referral – either a recommendation from a family member or friend or because of reviews they've read about us online. If you're a patient you may notice that we'll often give you some business cards to take away with you to give to your family and friends and you may receive an email request for some feedback. </span></span></div>
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<span style="background-color: white;"><span style="color: #222222; font-family: "arial" , sans-serif;">A huge part of this is also our social media presence. However, keeping the motivation going for the team to be on the look out for great things to post on social media and for our newsletter can be difficult, particularly when our team are so busy doing dentistry all of the time. It's hard to keep an eye out for new opportunities, it's nerve-wracking asking patients to pose for a photo or to give a review, and it's difficult to find the time to take the photo once you've generated the opportunity. BUT it's something that really builds a business. So every few months when things start to flag we have a good old motivational meeting (nag!) and just remind the team how important this is to our business and consequently also to them. That is the key to the meeting – what's in it for them. More nice patients, more patients looking for the sort of treatment that's fun to do, a happier work environment, and a more successful business which leads to better training opportunities and reinvestment in the team and the business. </span></span></div>
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<span style="background-color: white;"><span style="color: #222222; font-family: "arial" , sans-serif;">It's exactly like when you come to see us every 3 or 6 months for your motivational meeting with your dentist or hygienist! Usually at your last visit you've set off all enthusiastic with cleaned teeth and a head full of instructions on how to keep things in good shape. You think to yourself this time I'm going to keep my teeth like this, nice and smooth, with no plaque or tartare build up. (I know I do exactly the same!) </span></span></div>
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<span style="background-color: white;"><span style="color: #222222; font-family: "arial" , sans-serif;">You do great for the first few weeks, maybe even the first month, and then life gets in the way. Just one more Netflix boxset episode and then you're so tired before you go to bed, you can't be bothered brushing or </span></span><span style="color: #222222; font-family: "arial" , sans-serif;">flossing. In the morning, you've slept in and there's only time for a quick whizz round with your brush and then you promise yourself I'll do it properly tonight, and so it goes on...! </span><br />
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<span style="color: #222222; font-family: "arial" , sans-serif;">Coming to the dentist and hygienist isn't just about us checking that everything's healthy. A huge part of our job is to motivate you to keep things clean and healthy yourself and that's why it's so important to visit us regularly.</span></div>
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<span style="color: #222222; font-family: "arial" , sans-serif;">If it's been a while since your last motivational meeting with us, give us a call, we promise not to nag!</span></div>
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-80437806355160355082020-02-04T03:51:00.000-08:002020-02-04T03:51:23.207-08:00You Never Regret A Run<div class="separator" style="clear: both; text-align: center;">
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According to the health app on my iphone I took an average of 1,232 fewer steps every day last year than I did in 2018! Over the course of the year that is nearly half a million fewer steps!! </div>
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<span style="text-align: center;">That seems a huge amount, but I only have myself to blame. In the first half of last year my excuses were reasonable: a combination of work, exam preparation, case presentations led to a loss of free time and as a result cessation of any exercise of running that I usually try to do. However, in the second half of the year my excuses are less robust. I allowed myself to drift along and not regain any focus or motivation in terms of exercising. I basically never really got back on it!</span><span class="Apple-converted-space" style="text-align: center;"> </span></div>
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So, the plan for this year was to hit the ground running, but the combination of a cold over the new year and the bad weather nearly derailed all attempts before they had even begun. But the other week, in the middle of Storm Brendan I took the bull by the horns. I got out there and just did it. It wasn’t anything spectacular, but it was a start. Yes, it was cold, wet and windy. There were even some hailstones! But after I was back, I got the endorphin hit that comes with completing any exercise. You never regret a run; you only regret not doing it.<span class="Apple-converted-space"> </span></div>
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Like so many other things it is often easier to not do them. Bad habits are easy to fall into and hard to break. Once the time has been filled by something else it can often be hard to see where you can fit it in. Yesterday was an extremely small dent in the attempt to regain those missing steps, but it’s a start. Maybe I’ll sign up for an event in the summer to add some extra motivation.<span class="Apple-converted-space"> </span></div>
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In addition, I have now matched my 2019 blog total! Maybe 2020 will be the year of action after all!!</div>
Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-60993595208442046652020-01-10T05:19:00.001-08:002020-01-10T05:19:25.855-08:00Stop Focusing On How Stressed You Are And Remember How Blessed You Are.Keith and I are very different. I'm the anxious one. I'm the one who worries about every little thing we do in the practice: our staff; our patients; what new techniques we should offer; what new equipment we should buy; do we have enough money to buy them; what should our new website look like; should we do a new video for it; what wallpaper should we put up in the waiting room; what training courses we should all go on; it goes on and on. Keith on the other hand is like the eye in the middle of my storm of worry and indecision. He's my calm side!<br />
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As a result I find myself reading a lot about how to calm this anxiety and worry - mainly just so my brain is distracted from what I'm supposed to be worrying about! And the thing I keep coming across again and again is thankfulness and gratitude - spending time reflecting on what has happened in a day, what you've achieved and what you have to be thankful for. </div>
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This week in the practice we've launched full steam ahead straight into the New Year. We're filming on the 24th January with Keith's brother Niall to create some new content for the new website we're planning, so it's been all go for the team and it feels like we're already making big decisions about what's happening for the rest of 2020. </div>
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Perhaps though we need to just take a breath for a moment and reflect on what we've achieved and what we have, so this morning I'm going to do just that, here with you. Sometimes all we can think about is what we've got on our to do list, what it is we've got to get done, and we forget to stop and think about everything we've achieved. Things just get accepted and we don't give ourselves the recognition or the thanks we deserve. That's when it all just starts to feel like a constant cycle of underachievement and insufficient time: the hamster wheel of life. Take a step off it for a moment with me, find some space and just think.<br />
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Last year, 2019, what were my greatest achievements and what am I thankful for?</div>
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When I think of 2019 I think "Oh man what a stressful year, thank God it's over," but in reality as a team we achieved so much:<br />
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<li>Welcomed 562 new patients to the practice</li>
<li>Converted and redecorated the upstairs into office and staff space so we finally have a staff room again!</li>
<li>Converted Mrs Rankin's old kitchen into a room for our Patient Care Coordinator and new CBCT scanner.</li>
<li>Installed a brand new dental chair in John's surgery</li>
<li>Installed a brand new Digital Intra Oral Scanner meaning Keith's patients and our Invisalign patients don't need impressions anymore</li>
<li>Installed a brand new CBCT scanner meaning our implant patients don't need to travel to Glasgow </li>
<li>Installed a new reception desk</li>
<li>Reorganised our staffing, bringing in new team members to create a stable, enthusiastic team with the right people in the right seats on the bus.</li>
<li>Promoted Jill to Practice Manager and Patient Care Coordinator and developed her role.</li>
<li>Keith passed his Diploma in Implant Dentistry</li>
<li>Keith did training to allow us to deliver courses to other dentists</li>
<li>Trained for a year with Chris Barrow, one of dentistry's top coaches</li>
<li>Introduced a new facial aesthetics clinic and ran a successful open night.</li>
<li>Introduced a new sedation referral service with Ainsley our associate dentist.</li>
<li>Wrote 8 monthly blogs</li>
<li>Wrote and sent 9 monthly newsletters</li>
<li>Raised £300 for Cancer Research and donated a trolley of food to Coatbridge Foodbank</li>
<li>Looked after our thousands of patients every day in the same way as we would like to be treated ourselves.</li>
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And we have so much to be thankful for. That our team are all healthy, enthusiastic and caring. That our building work didn't take too long 😬. That our patients are so loyal that they recommend us to their friends and family and write us lovely reviews online. That we have the energy and drive to always be moving forwards and a desire to always be the best we can be.</div>
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Looking back like this allows me to think "2019, what a year! Our best so far! Bring on 2020!". I feel a sense of achievement and gratefulness and I'm excited to see what this year coming will bring. </div>
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Go on try it, you'll realise just how much you have and how much you've achieved.<br />
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-9807892073386950502019-12-06T04:40:00.002-08:002019-12-06T04:40:22.845-08:00Go On Take A Step Out of Your Comfort Zone!<div class="MsoNormal" style="font-family: Calibri, sans-serif; font-size: 11pt; line-height: 15.693333625793457px; margin: 0cm 0cm 8pt;">
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Earlier this year, I found myself taking a dip in the North Sea. This was my way of celebrating passing my Diploma in Implant Dentistry, awarded by the Royal College of Surgeons. <o:p></o:p></div>
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It was a process that began nearly 3 years ago. In dentistry, as with many things in life, it is easy to keep well within the safe, stable environment of your comfort zone. However, sometimes you decide to take a chance and break out.<o:p></o:p></div>
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It started with a 6-page application form and a gigantic leap of faith. I thought I was well prepared: a few trips away over a couple of years along with the odd assignment and a few patient cases. What I hadn’t anticipated was the volume of work; the long days flying to London; the transfers from airport to hotels; trips to Germany, Spain and Italy but not seeing anything beyond a few lecture rooms and a couple of clinical areas; the work and time required to complete the assignments; the time required to identify, write up, treat and present patient cases; the stress of the build up to an exam; the exam itself and of course the waiting for the result; not to mention the financial investment as well as the time away from my family. At many times through the process I questioned what I was doing.<o:p></o:p></div>
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However, looking back now, the positives and the gains well outweigh the stress and sacrifice. In applying to do the course I knew I’d learn a bit about implants. What I hadn’t anticipated were the many other positives that I would gain: new friends, colleagues and contacts; increased knowledge and understanding in all aspects of dentistry, not just implants; an ability to balance and juggle work, course and family commitments (sometimes more successfully than others!); new skills such as critical reading and assignment writing as well as the sense of accomplishment that comes with setting yourself a seemingly improbable task and then achieving it. <o:p></o:p></div>
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So, looking back, am I glad I stepped out of my comfort zone? Of course! Ultimately, I have ended up where I thought I would, but I have gained so much more along the way. <o:p></o:p></div>
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Every day I meet new patients who, by coming to see us are stepping well outside their comfort zone. Whether it is embarrassment about the condition of their teeth; the belief that nothing can be done or the anxiety or fear of coming to the dentist, by making that first step they are taking their own gigantic leap of faith. However, by doing so, as I found with my diploma course, they often gain much more than what they were originally hoping for. It goes beyond just fixing teeth, providing patients with increased confidence and self-esteem, not to mention the smile they have always wanted!<br />
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-84973567773379150032019-11-08T07:01:00.000-08:002019-11-08T07:01:01.015-08:00Why Keith is the Best Husband! (Well this week anyway!)<div class="separator" style="clear: both; text-align: center;">
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This month I really need to give Keith a massive pat on the back and a big thank you! I've been saving up with my friends from uni for the last 6 years to do a big trip to celebrate our 40th's. It's only taken us a year and a half to organise it - none of us are 40 anymore - but last Saturday we finally headed off. We had an amazing time - Statue of Liberty, Central Park, Rockefeller, Tiffany's, The High Line, Greenwich Village and a show - we did it all in just 4 days! <br />
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But I have to say I was just a little nervous on the plane home thinking about how Keith would have coped working and looking after the kids, cooking and washing and tidying up! I had envisioned spending the next week catching up on everything and explaining to the teachers why the kids hadn't done their homework/hadn't made it to gymnastics/dancing last week! But when I got back he'd done an amazing job of seeing patients, running the kids around, helping with homework, doing the washing! I did also notice a strategically placed pile of my clothes ironed and left on the floor of our bedroom that I tripped over as I walked into it - I suspect placed there just in case I hadn't noticed he'd done the ironing too!!<br />
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He also wallpapered and finished painting our sitting room which we've been trying to get done for weeks! (And because he's a dentist and has great attention to detail it was pretty damn perfect too!)<br />
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So I've decided that clearly I'm just a hindrance to him and perhaps I should go away more often...😜Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-347512151731534282019-10-03T07:57:00.005-07:002019-10-03T07:57:56.228-07:00Why “I don’t know how to do that” is never the right answer.<div class="MsoNormal" style="font-family: Cambria; margin: 0cm 0cm 0.0001pt;">
I had an experience today that no customer ever should have. <o:p></o:p></div>
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As you may have noticed in our waiting room we have a TV screen which gives mouth hygiene advice, fun facts and information about the services we provide. We have some great new before and after photos of patients we’ve treated and some new patient experience videos that I wanted to share with all our patients on the screen. Theoretically this should be a straightforward thing to do – go into the programme, upload the files and voila - new photos and testimonials for the waiting room. Unfortunately, as we all know, technology more often than not doesn’t play the game and I spent an hour trying to make the system do something it clearly didn’t want to. <o:p></o:p></div>
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It’s all OK though I thought, I’ll call the support line. Now I have to say that in the past I’ve had a pretty good experience with this company, Medivision. They’ve always been quick to answer the phone and helpful with advice. Today, however, was a whole different kettle of fish. <o:p></o:p></div>
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“Em, actually I’m not that familiar with this system, I’ve been working with our new system PicBox , which is so much more user friendly.” Was the initial response accompanied by a little self-indulgent chortle. <o:p></o:p></div>
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“OK, is there anyone there who does know this system?” (bearing in mind that I’d only upgraded to this version about 18 months ago) <o:p></o:p></div>
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“Um no, it’s just me that’s here.”<o:p></o:p></div>
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“OK.”<o:p></o:p></div>
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“I suppose I could go onto your system remotely and see if I can work it out.”<o:p></o:p></div>
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“Well that would be helpful.” I replied.<o:p></o:p></div>
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And so it went on, 15 minutes of I’m not really sure what to do here, I’m not really sure why it’s not doing that, perhaps this will work, oh no it didn’t.<o:p></o:p></div>
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Talk about frustrating!! It wasn’t really what I expect when I call a company’s support line. When it seemed like we really weren’t getting anywhere and at the point where I would have expected him to say : “Can you leave this with me and I’ll find out for you and call you back to solve the problem”, he turned around and said “ You should really just upgrade to our new system, it’s much better.”<o:p></o:p></div>
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I was so angry!! Here’s a great marketing strategy, lets make our support so unhelpful that it forces people to pay to upgrade to our newest system. No, that is not a way to win business! In fact it’s a downright turn off! Can you guess what I’ve just spent the last half hour doing – that’s right researching other companies that provide the same service – I have a face–to–face meeting with Veronica from one of them in 2 days.<o:p></o:p></div>
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What Medivision have failed to realise is that the way to keep your existing customers is to provide a service that is second-to- none. Make yourself incomparable and indispensable. It’s only once you do that that you create a bond of trust with your customer. As a customer it’s only when you have that trust in a company that you invest in their new techniques and propositions.<o:p></o:p></div>
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It’s the same in any business and thinking about it it’s exactly the same in dentistry. We, as a business and healthcare provider need to work hard constantly to support and help our patients in order to build a bond that means when we offer new services and treatments they trust us that we have their best interests at heart. It’s all very well bringing in new technology and new services that we know will make our patients’ experiences easier and improve their oral health but if we haven’t cultivated this bond with them in the first place then they’ll never trust us enough to try new services which will ultimately benefit them and then we’ve created a lose-lose situation. <o:p></o:p></div>
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If I’m honest it’s only really as I’ve been writing this that I see how much this really applies in dentistry and to our practice. Keith and I are in the process of the 2 biggest equipment purchases for the practice we’ve ever made. We know that the advantages they are going to bring to our patients are huge and I’m hopeful that the relationships our team have and continue to build with our patients, will mean that our patients will really benefit from the new techniques this equipment will allow us to share.<o:p></o:p></div>
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-74008185846044747442019-08-30T05:08:00.002-07:002019-08-30T05:08:51.285-07:00New job, new challenge, 1st blog!<div class="OutlineElement Ltr BCX4 SCXW206543040" style="-webkit-user-drag: none; -webkit-user-select: text; clear: both; cursor: text; direction: ltr; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; margin: 0px; overflow: visible; padding: 0px; position: relative;">
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<span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">This months blog is brought to you by Jill Reid, our new practice manager and Patient Care Coordinator. You should have seen her face when I asked her to write it! But she's done a grand job! Here she shares her thoughts on becoming a new practice manager.</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjoO8niGV7RLYPQJbV1FCpOPAGVEFHZRp-am0eiqFhrmirSrBVaO4EtBLON19kap29wn-gATl3d87SwJAm3ThRY1BMHm2p6A4wCxzukQIA5Y-MoDyNRfmW_c_zjvmcIXELeWXG6dTNJP24/s1600/Jill+TCO+course+2.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="960" data-original-width="960" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjoO8niGV7RLYPQJbV1FCpOPAGVEFHZRp-am0eiqFhrmirSrBVaO4EtBLON19kap29wn-gATl3d87SwJAm3ThRY1BMHm2p6A4wCxzukQIA5Y-MoDyNRfmW_c_zjvmcIXELeWXG6dTNJP24/s320/Jill+TCO+course+2.jpg" width="320" /></a></div>
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<span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">Becoming practice manager. Wow where do I even begin! It has been an absolute whirlwind of an experience ever since announcing to all the staff at the beginning of this year. I have learned so much about myself and how far I can be pushed before (the ice woman as some would call me) is broken and crushed, or in my case end</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">ed</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> up with shingles! </span><span class="EOP SCXW206543040 BCX4" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; line-height: 19.424999999999997px; margin: 0px; padding: 0px;"> </span></div>
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<div class="Paragraph SCXW206543040 BCX4" paraeid="{91d07c62-bd84-43c4-9883-b115c34c0418}{156}" paraid="385759486" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; color: windowtext; padding: 0px; vertical-align: baseline; word-wrap: break-word;">
<span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">Seriously though I am extremely grateful to work for such a forward thinking, highly motivated and ambitious couple! I am honoured that Gillian and Keith see the potential in my abilities to not only run the practice but to help drive it forward to be the best possible</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">. </span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> </span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">T</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">rust me that is always my goal in life to be the best...at everything</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">...</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> which becomes a problem for Keith and Gillian</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">,</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> as you can imagine I want to do it all, and most of the time right now.</span><span class="EOP SCXW206543040 BCX4" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; line-height: 19.424999999999997px; margin: 0px; padding: 0px;"> </span></div>
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<div class="Paragraph SCXW206543040 BCX4" paraeid="{91d07c62-bd84-43c4-9883-b115c34c0418}{160}" paraid="1611445760" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; color: windowtext; padding: 0px; vertical-align: baseline; word-wrap: break-word;">
<span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">I started my career in dentistry as a Dental Nurse in 2013 which came as a shock to most as I have always been extremely nervous about my own dental treatment. I absolutely love Dental Nursing and find everything dentistry so exciting! Soon after I completed my dental nursing, I d</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">id</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> an Oral Health Educati</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">on</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> course to further my career to become an OHE. This wasn’t the career path I ended up on however has given me endless information on how best I can advise patients on caring for their smiles. </span><span class="EOP SCXW206543040 BCX4" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; line-height: 19.424999999999997px; margin: 0px; padding: 0px;"> </span></div>
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<div class="Paragraph SCXW206543040 BCX4" paraeid="{91d07c62-bd84-43c4-9883-b115c34c0418}{164}" paraid="2075966251" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; color: windowtext; padding: 0px; vertical-align: baseline; word-wrap: break-word;">
<span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">Moving to Coatbridge Family Dental Care has been my best career move so far, allowing me to assist Keith with even cooler dental treatment such as implants and not only learning about Invisalign but having this done for my wedding last year</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">.</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> This was a</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"><span class="ContextualSpellingAndGrammarError SCXW206543040 BCX4" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; background-image: url(data:image/gif; background-position: left bottom; background-repeat: repeat no-repeat; border-bottom-color: transparent; border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 0px;">lso</span><span class="NormalTextRun SCXW206543040 BCX4" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; margin: 0px; padding: 0px;"> the </span></span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">best move ever</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">,</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> cI an't recommend Invisalign enough for straightening teeth, but I'm sure I can write another blog on that! </span><span class="EOP SCXW206543040 BCX4" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; line-height: 19.424999999999997px; margin: 0px; padding: 0px;"> </span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEht7IsGM83RtnQ84rgJuB6SKYtCrLgz1HP3Q_rd2TIYzIZqSMskW6Ssq2n8uia3wKKtIFputp9jNmVPtO3DVrWjWwWvtYUYBTqfArZHmkzBNOq7rfq1Yd1c6T2Z2VO2Mj8cbjwEWf9JXd0/s1600/Untitled+design.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1123" data-original-width="794" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEht7IsGM83RtnQ84rgJuB6SKYtCrLgz1HP3Q_rd2TIYzIZqSMskW6Ssq2n8uia3wKKtIFputp9jNmVPtO3DVrWjWwWvtYUYBTqfArZHmkzBNOq7rfq1Yd1c6T2Z2VO2Mj8cbjwEWf9JXd0/s320/Untitled+design.jpg" width="226" /></a></div>
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<span class="EOP SCXW206543040 BCX4" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; line-height: 19.424999999999997px; margin: 0px; padding: 0px;"><br /></span></div>
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<div class="Paragraph SCXW206543040 BCX4" paraeid="{91d07c62-bd84-43c4-9883-b115c34c0418}{168}" paraid="184090190" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; color: windowtext; padding: 0px; vertical-align: baseline; word-wrap: break-word;">
<span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">So back to practice management, I'm not going to lie, I am winging it! I start my course the middle of September which will help with all the regulation etc and Gillian has been a huge help teaching me everything I know so far. I have to say a huge thank you to our team for their patience and understanding </span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">bu</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">t I am learning as I go along, I won't always get it right first time but that’s ok</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">,</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> I am a quick learner. Our staff have done extremely well over the past few months </span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">- </span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">a lot of changes have happened with new computer systems, practice inspections, new staff members and performing CPR on a team member which I'm glad to say all ended well. </span><span class="EOP SCXW206543040 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; line-height: 19.424999999999997px; margin: 0px; padding: 0px;"> </span></div>
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<div class="Paragraph SCXW206543040 BCX4" paraeid="{91d07c62-bd84-43c4-9883-b115c34c0418}{172}" paraid="1391023301" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; color: windowtext; padding: 0px; vertical-align: baseline; word-wrap: break-word;">
<span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">This has been a completely new experience for me in management but one I look forward to, and I have a newfound respect for Gillian having done this role for the last 10 years, </span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"><span class="ContextualSpellingAndGrammarError SCXW206543040 BCX4" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; background-image: url(data:image/gif; background-position: left bottom; background-repeat: repeat no-repeat; border-bottom-color: transparent; border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 0px;">it's</span></span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> </span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"><span class="AdvancedProofingIssue SCXW206543040 BCX4" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; background-image: url(data:image/gif; background-position: left bottom; background-repeat: repeat no-repeat; border-bottom-color: transparent; border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 0px;">defi</span></span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"><span class="AdvancedProofingIssue SCXW206543040 BCX4" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; background-image: url(data:image/gif; background-position: left bottom; background-repeat: repeat no-repeat; border-bottom-color: transparent; border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 0px;">ni</span></span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"><span class="AdvancedProofingIssue SCXW206543040 BCX4" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; background-image: url(data:image/gif; background-position: left bottom; background-repeat: repeat no-repeat; border-bottom-color: transparent; border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 0px;">t</span></span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"><span class="AdvancedProofingIssue SCXW206543040 BCX4" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; background-image: url(data:image/gif; background-position: left bottom; background-repeat: repeat no-repeat; border-bottom-color: transparent; border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 0px;">e</span></span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"><span class="AdvancedProofingIssue SCXW206543040 BCX4" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; background-image: url(data:image/gif; background-position: left bottom; background-repeat: repeat no-repeat; border-bottom-color: transparent; border-bottom-style: solid; border-bottom-width: 1px; margin: 0px; padding: 0px;">ly not</span></span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> as easy as I first thought. As well as Practice Manager I will take on the role of Patient Care Coordinator at the practice. This will allow me to be there every step of the way for our patients' dental journeys and only a phone call away to answer all your dental quer</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">ies</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">. </span><span class="EOP SCXW206543040 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; line-height: 19.424999999999997px; margin: 0px; padding: 0px;"> </span></div>
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<span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">So here I am 500 words later, and another learning curve, I am rubbish at short and sweet blogs, I do apologise I obviously like to blab a lot. But I suppose the short and sweet version is I love a </span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB">challenge,</span><span class="TextRun SCXW206543040 BCX4" data-contrast="auto" lang="EN-GB" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; font-variant-ligatures: none !important; line-height: 19.424999999999997px; margin: 0px; padding: 0px;" xml:lang="EN-GB"> and this certainly ticks all the boxes to keep me on my toes!</span><span class="EOP SCXW206543040 BCX4" data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}" style="-webkit-nbsp-mode: normal !important; -webkit-user-drag: none; -webkit-user-select: text; font-family: Calibri, Calibri_MSFontService, sans-serif; font-size: 11pt; line-height: 19.424999999999997px; margin: 0px; padding: 0px;"> </span></div>
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-79776881618246583282019-06-05T09:49:00.001-07:002019-06-05T09:49:14.532-07:00Can you Improve Yourself with a Book?I'm obsessed with books - I absolutely love to read. Unfortunately nowadays it takes me a lot longer to get through a book than it used to as the only time I have a chance to read is just before I go to sleep at night. It's usually a sure sign that I need an early night when I re-read the same page of my book for the 4th night in a row and fall asleep halfway through it! I'm sure a lot of you are the same - maybe you don't even have time for half a page.<br />
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In recent years I've become captivated by self improvement books. As someone who struggles with anxiety and running a business in equal measure - I find myself drawn to books about confidence, psychology, leadership and business management. I discover books via: Facebook; friends' recommendations; Amazon and dental business coaches, and read every one dreaming that I'll find the golden key to ridding myself of my anxiety and self-doubt or becoming the perfect leader. Of course deep down I know that will never truly happen but I do always pick up a little tip or 2 out of each book and try to bring them into my daily life.<br />
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Like my favourite from "How To Win Friends and Influence People". When you would like someone to do something for you: <i>"Action springs out of what we fundamentally desire... First, arouse in the other person an eager want. He who can do this has the whole world with him..." </i>Which basically means when you are asking someone to do something for you, find out first of all what is in it for them - and tell them that if they do this thing for you, this is what it will mean for them. Ultimately people only do things which will benefit themselves. I love the fact that a book that was first published in 1936 - nearly 75 years ago is still relevant today.<br />
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Then there's my most recent purchase "The Worry Trick" where David Carbonell, a renowned clinical psychologist recommends setting up an appointment with worry. It's amazing how when you actually sit down and allow yourself to worry about things for 10 minutes you eventually run out of things to worry about! And speaking the worries out in front of a mirror really makes you see how silly some of them really are.<br />
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And just today, after spending the last few weeks in a constant battle with our 12 year old trying to get her to do what she's asked and not sit and stare at the screen of a phone, I picked up a book I bought when she was just 7 called "How to Talk So Kids Will Listen and Listen so Kids Will Talk". Given that I'm only managing a page a night at the moment maybe I'll just give it to her to read and she can tell me where I'm going wrong - she's very good at that.<br />
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The best thing though I rediscovered in the last year or so was audiobooks and Audible. I fondly remember listening to Enid Blyton audio cassettes as a child on long journeys and I'm sure I even had some 12" audio books I used to play on my Get Along Gang record player. Oh and not forgetting all the Harry Potter books that Keith and I listened to travelling through the red centre of Australia - there's nothing quite like dreaming about being at Hogwarts! My journey to work is about 40 mins and it's perfect for listening to a self improvement audio book - at least it means I get through more than a page at a time. I sometimes even listen to them when I go for a run - I run a bit slower but I come back with loads of great ideas to bore Keith with!<br />
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So for me - and I know there's many who will disagree- I love self improvement books and the great ideas I get from them. And try an audio book on your next car journey - it's awesome! And at least if you're driving you won't fall asleep after the first page - hopefully!<br />
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<br />Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-37391603178820907502019-04-04T15:50:00.001-07:002019-04-04T15:51:36.772-07:00Guest Blog - Invisalign: A Patient's Perspective<div style="caret-color: rgb(29, 33, 41); color: #1d2129; font-family: system-ui, -apple-system, BlinkMacSystemFont, ".SFNSText-Regular", sans-serif; font-size: 14px; margin-bottom: 6px;">
For a wee change this month we have a guest blog from Gillian Cowie one of our lovely patients. Gillian's Invisalign treatment finished in January of this year and she has written a great account which we really feel could help other patients thinking of having their teeth straightened. When I called Gillian to ask if she had any photos I could share of her after her treatment she laughed and said she had so many to choose from because she just smiles all the time now!! A great story!<br />
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<span style="text-align: center;">My treatment lasted 8 months, pain free, easy to use and one of the best investments I’ve ever made. </span></div>
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Invisalign teeth straighten aligners are an alternative to metal wired braces and are virtually invisible. Only when I pointed the aligners out to family and friends they noticed I was wearing them.</div>
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I can’t recommend Invisalign enough, along with the Professionalism, Guidance and Care of my Dentist John Broers of Coatbridge Family Dentist. To say I am over the moon with the results is an understatement.</div>
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My teeth were overcrowded top and bottom, also I had a discoloured baby tooth that was hanging on by a thread! In fact, all my teeth were stained and yellowish in colour and not a pretty sight! John and I had talked at length at my options from removing the baby tooth, straighten my teeth and teeth whitening, something I wanted to do for a very long time. John talked me through my options, Invisalign appealed more to me.<br />
He also showed me a 3D scan of my teeth pre-and post-treatment, when I saw the potential end results, I knew instantly this was the treatment for me. The fact the aligners are invisible and removable allowing to eat, brush & floss instead of unsightly wires, that I imagine would be painful when tightened. I was so excited and couldn’t wait to get started.</div>
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I signed up and nervously attended my 1st appointment for impressions, after a few weeks I received my 1st 1-4 week aligners, at this point John removed my baby tooth and filled in the gap in my aligners that looked like a tooth. I was shown how to fit my top & bottom aligner for week 1, I couldn’t believe how easy it was and I continued at home changing the aligners on a weekly basis.</div>
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An added bonus was when wearing the aligners it really makes you think twice about removing them just to eat for the sake of eating. This helped me focus on my eating that fitted in nicely with making healthier choices, eating and exercising. I couldn’t believe how much snacking I done between meals. You must keep the aligners in for 22 hours and after eating brush and floss, I mainly stuck to 3 meals a day and drinking lots of water.<br />
I religiously brushed and floss my teeth after every meal and believe this aided on my pain free treatment with no inflammation or mouth ulcers.</div>
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At the end of my treatment, John fitted my bridge where the baby tooth was and fitted fine wire retainers top and bottom behind my teeth that can’t be seen, also retainers to wear overnight to minimise any natural movement. I finished off with a 6-8 weeks of teeth whitening.</div>
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For the first time in my life I am smiling with complete confidence and I love my teeth. My friends and family continue to comment on how good they look and the noticeable difference.</div>
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With the support from my Dentist John Broers, I found the whole process extremely easy, pain free and one of the best investments I have ever made, I wish I had done it years ago.</div>
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Should anyone be considering straightening their teeth I would highly recommend John Broers from Coatbridge Family Dentist and the Invisalign Treatment.</div>
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Thank you so much from a very happy smiley<br />
Gillian Cowie <span class="_47e3 _5mfr" style="font-family: inherit; line-height: 0; margin: 0px 1px; vertical-align: middle;" title="smile emoticon"><img alt="" class="img" height="16" role="presentation" src="https://static.xx.fbcdn.net/images/emoji.php/v9/t4c/1/16/1f642.png" style="border: 0px; vertical-align: -3px;" width="16" /><span aria-hidden="true" class="_7oe" style="display: inline; font-family: inherit; font-size: 0px; width: 0px;">:)"" "</span></span><br />
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-24758925310702671272019-03-01T03:45:00.003-08:002019-03-01T03:46:25.651-08:00How A Patient's Story Can Change Your Outlook On Life.Keith had a patient in a few months ago who was telling him about his son. While he was young, he worked as hard as he could to make sure his little boy had everything he thought he needed. He worked long hours, and was often away at weekends, all with the best of intentions. When his son turned 18, he happily told him that he was getting on a bit so he was going to start winding down at work and maybe they could start spending some time together. His son turned to him, dismayed and said, "Dad, you're too late. I don't need you anymore, where were you when I really needed you?" Keith's patient was devastated. It's a hard lesson to learn and one that often comes too late in life. All I could think when he told me about it was the lyrics of Harry Chapin's 'Cats in the Cradle' - which should be a song released for every generation just to remind us all that actually what your kids need from you more than anything is your time.<br />
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Running your own business is hectic. Work doesn't just start at 8.30am when the first patient comes through the door, nor end at 5.30pm when you close the door behind the last. Especially in these days of remote communication; it's too easy to log onto the practice computer system to catch up on patients notes, write treatment plans for life changing smile makeovers and chat to prospective patients through social media from home in the evenings. And Keith and I often find ourselves sitting at the kitchen table, chatting about the direction the practice is going in, what have been our wins for the day or how are we going to deal with whatever situation has arisen with a patient or the team that day. The kids next door watching telly.<br />
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And I know we're not alone in feeling that there are some weeks that go by and you never actually speak to each other about anything other than work, the weeks that you robotically do what the kids need you to do - but are you really listening to what they are telling you?<br />
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It's too easy when you're running a business too to be scared to take a holiday: what if something goes wrong when we're away; how will the business finances cope when you're not there generating the income thats needed?<br />
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But if you don't take time off and spend it with your family, the time quickly passes and before you know it, they're gone and as everyone and their granny keeps telling me - "you don't get that time back." <br />
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2 weeks ago was half term for us, our local council have wisely matched up 3 local holidays with 2 inservice days, meaning the kids get a full week off and usually it's the week before the English holidays so it often means a cheaper deal! <br />
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We took the plunge and decided to go on a skiing holiday - a first for the girls and I! It was brilliant fun and totally different to anything we'd done before, but the best part about it how much time we got to spend together as a family. <br />
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We all skied together at the pace of the worst skier (me - kids have an amazing ability just to point their skis downhill and not worry about the consequences!). When we got back to the hotel we all sat and played stupid games together and they all slagged me off for being a big feartie at the top of most of the runs. Just the 4 of us sat together for every meal and we managed to catch up with what's been happening in the life of our kids and each other. <br />
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The skiing was fun - but actually the best bit was all being forced together and enjoying the same activity together, it didn't really matter what it was. Keith's patient hreally brought home to all of us how important family time is - whether it's a holiday abroad together, a campervan round Scotland together (I think that might be our next trip!) or actually just all chilling out together with some board games on a Saturday night. <br />
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I hope you all enjoy your time with your family this weekend.Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-54942167506723767782019-01-23T04:45:00.000-08:002019-01-23T04:49:35.094-08:00Learning to Trust at a Difficult Time<div class="separator" style="clear: both; text-align: center;">
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This time last year was a difficult time. Our youngest daughter Chloe, a gorgeous bubbly blonde 8 year old, had spent the previous 12 months randomly waking up through the night with severe stomach pains and vomiting, to the point that lime green bile was often all that was left to come up. She was finally diagnosed with a blocked ureter - the tiny tube that takes the wee from your kidney to your bladder and scheduled for surgery in January last year. <br />
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There's nothing quite like taking your baby to the big, fancy, shiny new hospital on a cold January morning in the hope that they're going to fix her and make her feel better. Handing her sleeping frame over to the anaesthetist to be whisked through the door into a theatre full of gowned, masked staff; cold, sterile instruments; and painfully bright lights. It's a lonely walk back out in the opposite direction.<br />
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Walking in a haze around the wee Marks and Spencer food shop, pretending to be hungry for a sandwich, as people bustle around you, coming and going with their own distractions. And then sitting in the soulless parent's room pretending to read a magazine, all the while worry constantly gnawing at you, having to trust that the people taking care of your little girl know what they're doing and have her best intentions at heart. Because at the end of the day they are just people like you and I. <br />
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But there's really nothing quite like that endless time being over and the first time you see her again, drowsy and disorientated, but ok and in one piece. And there's nothing quite like the gratitude that you feel for those people, people just like you and I, who make it their life's work to take care of others and to do their best to fix them and remove their suffering. No there's not a feeling like that in the world.<br />
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I've often thought about this over the last year and I often think about it from the other side and how it applies to us here at Coatbridge Family Dental Care. It makes me feel proud that people are willing to put their trust in our team as healthcare professionals to fix them and make them feel better. And it makes me feel proud of our team that they make it their aim in life to take care of our patients and have their best intentions at heart. Because they're just people like you and I.<br />
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P.S. we're very lucky Chloe is fine now - she hasn't been sick for a whole year!<br />
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What a difference a year makes!</div>
<br />Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-10336622012847131702018-11-30T00:49:00.002-08:002018-11-30T00:49:22.426-08:00Screening for Scary StuffA couple of weekends ago Keith and I were out for dinner with a group of good friends. We don't get together very often and as usual it was a great night - one of those where the wine is flowing, everyone is on form and the chat is just hilarious, bordering on ridiculous! I'm pretty sure the other diners were glad the restaurant had given us a private room to eat in - even just the volume of the chat was probably quite off-putting!<br />
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At one point during the night I was telling everyone how Keith had been feeling particularly smug before we'd gone out because he was going to be the only person still in his 30s at the table that night! His 40th is in 2 weeks, so he won't be feeling smug for long! And the chat fell to his birthday and what he might like for a present.<br />
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One of our friends, who's a little older than the rest of the group, was told us how he received a lovely present just a couple of days after his 50th. It came in an envelope and he thought it was a birthday card. You can imagine his disappointment when he opened it to find his bowel screening card! If you ever needed something to make you feel your age - that's it right there! Once again I'm sure the other diners were glad of our quarantined area, as the conversation turned to - how do you actually do that? Do you need a pair of latex gloves? The joys of what we have in store in 10 years time! Our friend was pretty keen not to do it, and we all rounded on him - "You must, you must, it might save your life." But it's easy for us to say that when we're sitting there in our early forties, not having to contemplate the realities of doing it. Then the thought... what about the poor postman handling all these samples?! Make sure you seal it well!<br />
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Hopefully you've noticed that November has been Mouth Cancer Action Month. And I'm pleased to tell you that screening for mouth cancer is so much easier than for bowel cancer! <br />
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You might not even have noticed your dentist doing it in the past, but we're getting much better now at telling you that's what we're looking for when we look at your tongue, cheeks, soft tissues and neck lymph nodes, hoping to raise everyone's awareness. And it's not something that we have to wait until your 50 to screen for, we do it every time you come in for a dental health check, no matter your age. That's important because mouth cancer is starting to become more common in young people who are otherwise healthy. <br />
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Although smoking and alcohol are risk factors, mouth cancer can affect anyone. As I said we check your mouth every dental health check, but you can check your mouth yourself in between and contact us if you have any concerns.<br />
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<span style="color: #333333; font-family: inherit;">Here's what you should look out for:</span></div>
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<li><span style="color: #333333; font-family: inherit;">A mouth ulcer which lasts more than 3 weeks.</span></li>
<li><span style="color: #333333; font-family: inherit;">Unusual lumps or swellings or red and white patches in your mouth.</span></li>
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<span style="color: #333333;">If you're 50 and over I would definitely encourage you to return your bowel screening card, but it's good to know that mouth cancer is a lot easier to check for - no latex gloves required (well not for you anyway!)</span></div>
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<span style="color: #333333;">Any concerns about your mouth, no matter if you think they seem trivial, call our team on 01236 421103. It could save your life.</span></div>
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<br />Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-44502637593619895642018-11-01T14:39:00.000-07:002018-11-01T14:39:02.483-07:00The Challenge of the Year!<span style="font-family: "arial" , "helvetica" , sans-serif;">A couple of posts ago I wrote about how important it is to challenge yourself and this has certainly been a fortnight of challenges for the team at Coatbridge Family Dental Care!! Last Monday we had our fantastic new computer system installed and after a full days training, it was Go Live! day on Tuesday. If I'm honest I don't think Keith and I truly appreciated how difficult this challenge would be! Our old system was very different to the new one and the conversion of all the patient information is still ongoing. That, coupled with the fact that the whole appointment book set up and clinical note recording is a world apart from the way we used to do it, has certainly caused a couple of weeks of sleepless nights for the team!</span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;">But our team is what today's blog is really about. And it's a massive thank you to them all. The conversion has been really tough, but I can honestly say without hesitation, I don't think I've ever worked with a dental team who have had a more positive, can do attitude than ours have in the last 2 weeks. On top of the computer system going in, one of our instrument washer disinfectors broke down, our phones stopped working, the light on one of the chairs gave up the ghost.... and yes there have been times I'm sure that we've all wanted to scream at each other</span><span style="font-family: arial, helvetica, sans-serif; text-align: center;">! But through it all they have remained professional, upbeat and determined to ensure our exceptional patient care remains paramount.</span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;">In the long run, the new system will be of huge benefit to both our team and our patient care, and by keeping that at the forefront of our minds we have been able to work through all the difficulties we've encountered. </span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;">A big thanks also goes to our patients who have been extremely understanding and patient with us all this week. They've been having lots of fun using our clinical pads instead of filling out paper forms! The quest to go paperless starts here!</span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;">To experience both our fab team and our new computer system give Coatbridge Family Dental Care a call on 01236 421103! But please be patient for the next couple of weeks!!</span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;"><i>Prosecco All Round!</i></span></div>
Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-6089327496855059832018-09-28T03:45:00.002-07:002018-09-28T03:56:12.449-07:00Teaching Keith To Do The Floss<div class="MsoNormal">
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I know it’s been around for a while but last weekend our
daughter Chloe decided that it was time she really made a concerted effort to
teach Keith ‘The Floss’.<span style="mso-spacerun: yes;"> </span>Now you may not
know this but Keith has a bit of a reputation amongst our staff and our friends
for being a pretty rubbish dancer.<span style="mso-spacerun: yes;"> </span>Give
him a Strip the Willow or a Dashing White Sergeant and he’s a force to be reckoned
with, but we described his step – tap (isolated from the knee down), as dad
dancing way before our eldest Rachel came on the scene.<span style="mso-spacerun: yes;"> </span>Having two daughters who go to ballet and
modern every week means he really doesn’t stand a chance in our house.<br />
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So the kids have been going on about the floss for months
and we’ve both looked on in desperate confusion at how they can be that
coordinated - and do it so fast!<span style="mso-spacerun: yes;"> </span>When I
was watching Chloe try to teach Keith in a step by step “you can do this daddy”
fashion last week it struck me how different people are when it comes to
coordination.<span style="mso-spacerun: yes;"> </span>Keith can spend hours of
his day coordinating his hands and his brain while looking in a mirror in a
tiny black hole and dealing with tongues, saliva and all manner of other slippery
obstacles.<span style="mso-spacerun: yes;"> </span>Can he move his arms and hips
in the opposite direction in time to a beat? Not a hope!<o:p></o:p></div>
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But what about these patients that we ask to floss their
teeth for us everyday? <span style="mso-spacerun: yes;"> </span>Perhaps they are
fantastic at doing ‘The Floss’ perhaps they can just feel the rhythm and do it
instinctively, but put a bit of dental floss in their hands and make them look
in a mirror and they can’t even get their fingers into their mouths.<o:p></o:p></div>
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That’s why its really important for us to take the time to
talk to our patients and find out what works for them.<span style="mso-spacerun: yes;"> </span>There’s more than one way to skin a cat.<span style="mso-spacerun: yes;"> </span>If you’re struggling to coordinate hands and
mouth there’s interdental brushes and electric toothbrushes.<span style="mso-spacerun: yes;"> </span>We’ll work with you to find the right way for
you to keep your mouth healthy.<o:p></o:p></div>
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I’m rubbish at flossing (the dance and the oral hygiene), my
dental floss lives in my kitchen drawer and I use it to slice cakes in half
longways (it makes them lovely and even!)<span style="mso-spacerun: yes;">
</span>I know that interdental brushes work for me – they’re quicker and easier
and leave me more time to do the million other things I have to do.<o:p></o:p></div>
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<br /></div>
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But back to ‘The Floss’, Keith did finally get it, albeit that
he’s doing it at a ¼ of the pace of the girls.<span style="mso-spacerun: yes;">
</span>Like anything (including dental flossing) practice makes perfect.<span style="mso-spacerun: yes;"> </span>I reckon being made to watch the</div>
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next 12
weeks of Strictly will help him to improve his moves!😂<o:p></o:p></div>
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<br /></div>
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If you need advice on improving your dental moves call our
team on 01236 421103.<span style="mso-spacerun: yes;"> </span>We’ll be happy to
help!<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Oh and if you want to learn 'The Floss' and impress your kids: <a href="https://www.youtube.com/watch?v=ru1ZZhxLX2I">https://www.youtube.com/watch?v=ru1ZZhxLX2I</a></div>
Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-11163371322724431552018-09-06T22:56:00.002-07:002018-09-06T23:23:49.326-07:00Challenge Yourself - You'll Feel Better For ItThis blog post was nearly a rant about HBOS and why they are an incompetent bank but I didn't think it was fair to subject anyone to that on a Friday morning particularly when I could go on about it for at least 10 sides of A4 (front and back!! - picture Ross from friends and his angry face and you'll get where I am with them.)<br />
<br />
So I'll save the ranting for my complaint letter later this morning and think about something a bit more positive here. I've always wanted to write a book. There it's out there in the public domain, there's no going back now. Ever since I first read the first Harry Potter book - and realistically a long time before that, I've wanted to have that ability to capture people's imagination in the palm of my hand and take them on a journey with me. What a talent to have! I'm not sure then quite how I ended up down the blind-ended alley that dentistry is, but that's a blog post for another day. <br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjXiPh1kScbtYVia0ycXh-yQbLL48S7vFc8G71wSg8Q82z2zzT3S_MOBSaIfEcw9kQKkJhlC3Pr6VKbf5GOSU-Q1-rWWxExv-A6ySRcwvHp0z_ge2Rp3AUz8B0jFeo6rTNcJYicMI4J7HI/s1600/HP.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="266" data-original-width="189" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjXiPh1kScbtYVia0ycXh-yQbLL48S7vFc8G71wSg8Q82z2zzT3S_MOBSaIfEcw9kQKkJhlC3Pr6VKbf5GOSU-Q1-rWWxExv-A6ySRcwvHp0z_ge2Rp3AUz8B0jFeo6rTNcJYicMI4J7HI/s1600/HP.jpg" /></a></div>
<br />
<br />
Anyway, you come to a point in your life when you realise that all you do is get up in the morning, get the kids out to school, go to work, come home, taxi the kids around, do some more work, eat dinner and go to bed and it becomes an existence rather than life. And you think to yourself there has to be more to life than this. So one night when you've had a couple of glasses of wine you book yourself on a creative writing evening course thinking what a blast that will be.<br />
<br />
I can't recall ever being more nervous sitting in a room than I was last night, particularly as we started introducing ourselves and over half the class were writing regularly and had box files of half written stories at home. Half way through we were asked to basically get down on paper the premise for the story we would write in the next 10 weeks - the genre, the characters, the setting, the plot - then the teacher came round and grilled us on our idea, pulling it apart to make sure it would stand up to writing.<br />
<br />
It sounds terrifying and partly it was - but do you know what, it was invigorating! It was like turning on a part of my brain that had been switched off for so long it was growing dusty in the corner. I loved challenging myself. <br />
<br />
It's so easy to get stuck in the mundaneness of the treadmill of life and not notice that its happened. You've got to find time for yourself somewhere amongst that and take a chance at something new. Enter a race, take up a new hobby, challenge yourself. I promise you'll feel better for it.<br />
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This week I've challenged our team to take part in Muddy Muckers to raise money for St Andrews Hospice. Getting muddy, fresh air and exercise and raising money for a fantastic local charity - what a brilliant way to challenge ourselves! We've already had some really generous sponsorship in the practice and we're also collecting at <b style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif;"><a href="https://www.justgiving.com/fundraising/gillian-preston" style="text-align: center;">https://www.justgiving.com/fundraising/gillian-preston</a></span></b><br />
<b style="text-align: center;"><br /></b>
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<!--StartFragment-->
<!--EndFragment--> At Coatbridge Family Dental Care we all look forward to hearing about your new challenges next time you're in the practice. Keep us up-to-date with your lives by coming in to see us regularly for your dental health checks - I promise you'll feel better for that too.<br />
<br />
<br />Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-38427164398058367332018-08-24T04:59:00.001-07:002018-08-24T04:59:18.957-07:00Why Going to Legoland Made Me Proud of Our Team<br />
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In the last week of the school holidays Keith and I took the kids to London for a few days to see the sights. We started off with a couple of days in Legoland, which the kids loved! I have to say though as much as I had a great time with the kids and the rides were fun, the whole thing was slightly tainted for me by the staff. <br />
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In the 2 days we came across 1 team member who actually spoke to us in one of the lines, the rest were like robots, opening the gate, measuring the kids, checking your safety belts, all done with out so much as a smile or even any eye contact - they all looked miserable. The restaurant for dinner was even worse! There was just no engagement!<br />
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It got me thinking about how vital your staff are to your whole customer service and experience. I was so excited about going to Legoland, so up for it and yet every encounter I had with a team member was a disappointment - think how many interactions and disappointments I had over the space of the 48 hours we were there! It felt like they were so confident they had a captive market they didn't have to try anymore. <br />
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It just reinforced for me how vital the little things are when a patient comes to see us at Coatbridge Family Dental Care and how good our team are at it. The fact that over half of our new patients come from existing patient referrals and a further third come off the back of online patient reviews tells me we are doing something right. But what's really important is not to get complacent. It's important every patient is treated the same way.<br />
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A smiling, welcoming face and eye contact from the reception team goes such a long way, along with a friendly chat particularly if a patient is feeling nervous. <br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgGjDwcqv7a4C3d8I5qe3_Wp21Llf6cesxiZxxQRuK1nCJQeFgylfWfwDNvvdNmsV4Jdygdu4TgOQTc1o4wHF1Qbw6QhjXUADBu12b0NNFWjBe4Lg0aeA_in5P0LQqvB2hAVOIv-pngc7Q/s1600/IMG_1989.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1600" data-original-width="1200" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgGjDwcqv7a4C3d8I5qe3_Wp21Llf6cesxiZxxQRuK1nCJQeFgylfWfwDNvvdNmsV4Jdygdu4TgOQTc1o4wHF1Qbw6QhjXUADBu12b0NNFWjBe4Lg0aeA_in5P0LQqvB2hAVOIv-pngc7Q/s320/IMG_1989.JPG" width="240" /></a></div>
<br />
<br />
We always ask our dentists and nurses to chat to our patients as they walk from the waiting room to the surgery and ask them how they are. <br />
<br />
New nurses are asked to introduce themselves to patients and everyone wears their name badge. <br />
<br />
Our dentists take the time to engage our patients in conversation, not just about dentistry but about their lives and take the time to find out about what's important to them because that's vital when we're dealing with your health and your smile. <br />
<br />
And on the way out a little bit of banter with the reception team is always fun!<br />
<br />
Thinking about it made me proud that our the customer service of our team is way better than a big company like Legoland, They could learn a thing or two from us!<br />
<br />
Experience great customer service by calling our team at Coatbridge Family Dental Care on 01236 421103.<br />
<br />
<br />Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-32347145073776076502018-08-02T23:48:00.001-07:002018-08-02T23:50:21.872-07:00Just Get Up and Get it Done!<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh_5-ZbhEDehZh7SH8dOgT_O_XsFKR1pPXbHyRopFiLJzx-B218dQmvBoNUjwP_9Nro1Vjv3V9HBag8Myzk55YTg_SmgWXrpAqHQG247vFDvUOhYqPIeSm_DWIaOzZwLj-KE4vI9wjRUUE/s1600/eat+the+frog.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="225" data-original-width="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh_5-ZbhEDehZh7SH8dOgT_O_XsFKR1pPXbHyRopFiLJzx-B218dQmvBoNUjwP_9Nro1Vjv3V9HBag8Myzk55YTg_SmgWXrpAqHQG247vFDvUOhYqPIeSm_DWIaOzZwLj-KE4vI9wjRUUE/s1600/eat+the+frog.jpg" /></a></div>
<div class="MsoNormal">
Morning Everyone!!</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Today I made myself a promise.<span style="mso-spacerun: yes;"> </span>Today is the first day of my new habit where
I <b><i>will</i></b> get up early in the morning and do something productive with my day
before my kids get up.<span style="mso-spacerun: yes;"> </span>And the first
thing I will do is the last thing I want to do.<span style="mso-spacerun: yes;">
</span><o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
This week Keith and I had a great opportunity to spend a day
with Chris Barrow, a top business coach and someone who we’ve procrastinated
about working with for a long time.<span style="mso-spacerun: yes;"> </span>We
got loads from the session to help us move the practice forward and help our
patients more but as I listened to him speak I was aware that this guy is very
focussed on his time and how he uses it.<span style="mso-spacerun: yes;">
</span>He talked of getting up at 7am on a Sunday morning to reconcile his
personal accounts for the previous week and all I could think was “Would I give
up my cosy bed for that?”<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
And yet when I think about it I’m surrounded by successful
people who do their best work in the morning – my friend who runs her own very
successful PR company who I know gets up around 5 every day ( I know this
because I often turn on my phone and she’s text me at that ungodly hour).<span style="mso-spacerun: yes;"> </span>But think – by the time her kids crawl out of
their beds at 8am she’s already done over a third of an 8 hour working day!<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
I was reading yesterday about a book called ‘Eat that Frog’
– I’ve added it to my to do list – and the author Brian Tracy talks about<span style="mso-spacerun: yes;"> </span>“<span style="mso-bidi-font-weight: bold;">If
You Have To Eat A Live Frog At All, It Doesn’t Pay To Sit And Look At It For
Very Long” this means develop the habit of doing the most important thing on
your to do list first thing in the morning and don’t take too long about it.<b><o:p></o:p></b></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
On Wednesday, Chris set me the task of writing a blog.<span style="mso-spacerun: yes;"> </span>I spent the whole of yesterday
procrastinating over it – which stopped me getting anything else done and in
the end I decided it was rubbish and deleted it.<span style="mso-spacerun: yes;"> </span>But now here I am (granted I’m still in my
warm cosy bed) at 7.15am (I know it’s not that early but the kids are still on
holiday and you’ve got to start somewhere) writing a blog post.<span style="mso-spacerun: yes;"> </span>And I feel proud!<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
I wonder how many of you procrastinate over making that
dental appointment, or who make it in the afternoon, only to waste the whole
day leading up to it worrying about it.<span style="mso-spacerun: yes;">
</span>Or even those who make it at the end of the day then realise you’ve got
too much to do and cancel it before you get there.<span style="mso-spacerun: yes;"> </span>Perhaps it’s an idea to schedule your
appointment first thing in the morning?<span style="mso-spacerun: yes;"> </span>That
way it’s done, you can get on with your day without worrying and think how smug
you can feel that you’ve been and done it.<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
We open at 8.40am every morning<span style="mso-spacerun: yes;"> </span>- perhaps going to the dentist is your frog –
maybe its time to eat it.<span style="mso-spacerun: yes;"> </span>I’ve just
eaten mine – a blog post written in the first 20 minutes of my day!<span style="mso-spacerun: yes;"> </span>I’m off to smugly wake up the children!<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
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Call our team on 01236 421103 and eat your frog!<o:p></o:p></div>
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Gillian xx</div>
Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0tag:blogger.com,1999:blog-4060651592294503140.post-57576748523653208212016-01-15T06:53:00.001-08:002016-01-15T06:53:17.941-08:00What to look for if your child bangs their tooth<span style="font-family: Arial, Helvetica, sans-serif;">I was at swimming lessons in Coatbridge with my girls the other day when one of the mums asked me to have a look at her daughter's mouth as she'd fallen in the playground and banged her tooth. </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">Now, being a dentist this happens quite a lot! You'll be on a night out and someone will find out you're a dentist and the next thing you'll be standing in the middle of the pub examining someone's wisdom tooth and discussing the merits of sedation! </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">Anyway, my friend's daughter had done a lovely job and had a swollen lip and a huge cut across her frenum (the wee attachment you can feel when you stick your tongue up between your front teeth and your top lip).</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">She's only 5, so was feeling quite sorry for herself, but I was able to reassure her that the cut would heal amazingly quickly. Her mum, naturally, was more concerned about her teeth, so I had a wee look. Now bearing in mind her age, she still has her baby teeth. When I looked, I was looking to see if any of them had obviously been broken or moved. Fortunately, they hadn't and actually everything looked normal. </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">However, what I did say to her mum was to keep an eye on things. With trauma to teeth, the nerve in the tooth can sometimes die off. So what I asked her to keep an eye out for was</span><br />
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<li><span style="font-family: Arial, Helvetica, sans-serif;">Any pain in the tooth</span></li>
<li><span style="font-family: Arial, Helvetica, sans-serif;">Any discolouration in the tooth (turning grey)</span></li>
<li><span style="font-family: Arial, Helvetica, sans-serif;">Any swelling or a little bubble forming above the tooth</span></li>
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<span style="font-family: Arial, Helvetica, sans-serif;">and I asked her to go to her dentist or speak to me if she saw any of those things. </span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">Usually if a baby tooth turns grey we would leave it in place until it comes out itself, but pain and swelling are signs of infection and an indication the tooth would need to come out.</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">My daughter did the same thing on daddy's watch a couple of years ago, and although her front tooth discoloured, theres been no signs of infection and she's due for it to fall out soon.</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">Trauma to an adult tooth can be an entirely different kettle of fish, but I'll look at that another day.</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">In the meantime, if your kids traumatise there teeth, or even you for that matter, give us a call at Coatbridge Family Dental Care on 01236 421103. We'll be more than happy to give you some advice.</span></div>
Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0Academy St, Coatbridge, North Lanarkshire ML5 3AU, UK55.8629235 -4.02771559999996555.8623665 -4.0289760999999649 55.8634805 -4.0264550999999651tag:blogger.com,1999:blog-4060651592294503140.post-35471971327707795142015-01-27T02:34:00.000-08:002016-01-15T06:54:02.160-08:00Tooth Whitening - The Safest Way<div _mce_style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;" style="color: black; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;" styleclass=" style_ArticleText">
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<span _mce_style="font-size: 10pt;" style="font-size: 10pt;"><span _mce_style="font-size: 10pt;" style="font-size: 10pt;">Last week we had a patient who came to see us after having tooth whitening carried out at her beautician. She was distressed because her teeth and gums had been very sensitive since the treatment and she'd noticed white patches on her gums.</span></span></div>
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<span _mce_style="font-size: 10pt;" style="font-size: 10pt;">Thankfully we could reassure her that no permanent damage seemed to have been done to her teeth this time, but it highlighted to me that there are still people out there who are carrying out illegal tooth whitening and patients are really suffering. </span></div>
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<span _mce_style="font-size: 10pt;" style="font-size: 10pt;">Part of my job is to ensure that I do the best for my patients and I just thought I'd take a moment to give you all some advice about the<span _mce_style="color: #cc00cc;" style="color: #cc00cc;"> benefits of having your teeth whitened by a dentist.</span></span></div>
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<strong>Its Legal</strong></div>
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The law says that tooth whitening is a 'dental procedure' that should only be offered and carried out by qualified dental professionals. To check your dentist is qualified ask for their GDC number and check on <a _mce_href="http://www.gdc-uk.org" _mce_shape="rect" _mce_style="color: #cc00cc; text-decoration: underline;" href="http://www.gdc-uk.org/" linktype="1" shape="rect" style="color: #cc00cc; text-decoration: underline;" target="_blank" track="on">http://www.gdc-uk.org</a></div>
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<strong>Cleanliness</strong></div>
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All dentists and their practices must adhere to strict cross infection and decontamination guidelines. By having your teeth whitened by your dentist you can be confident of the highest standards of cleanliness. Meaning no risk of person-to-person transmission of infections.</div>
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<strong>Bespoke Treatment for Your Needs</strong></div>
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Your dentist can tell you honestly whether tooth whitening will work for you and your teeth. Crowns, veneers and bridges do not whiten with tooth whitening products. Your dentist can advise you on the best way to achieve a whiter smile when you already have crowns and veneers.</div>
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<strong>Effectiveness</strong></div>
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The law says that tooth whitening products containing or releasing more than 0.1% hydrogen peroxide can now only be sold to a registered dental professional. This means that you can be confident the products your dentist is using will have noticeable and long lasting whitening effect on your teeth. Tooth whitening products or kits bought over the counter or on the internet do not release enough hydrogen peroxide to have a noticeable effect on your teeth.</div>
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<strong>Safe</strong></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-MpXS__GzUxRsOg8Req-Tz_X0u6sdqLIEHJI4jEj3frYz27AAD48UQegnMiaa9sxv7xWxoC3mivmDvYTd_fTHF5XRVnd755W6Q_vSNw5nUZgxn6DnRsEbf5DAxXKe4DadbacW8BqEkBE/s1600/bleach.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-MpXS__GzUxRsOg8Req-Tz_X0u6sdqLIEHJI4jEj3frYz27AAD48UQegnMiaa9sxv7xWxoC3mivmDvYTd_fTHF5XRVnd755W6Q_vSNw5nUZgxn6DnRsEbf5DAxXKe4DadbacW8BqEkBE/s1600/bleach.jpg" /></a>You can be confident your dentist will be using tried and tested methods of tooth whitening with good clinical data to back them up. Please be aware of people who are not dentists offering 'peroxide free' tooth whitening treatments, some contain sodium perborate or chlorine dioxide and these can be very harmful. I've even heard of people using swimming pool chlorine to bleach their teeth - scary!</div>
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<strong>Insured</strong></div>
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Because your dentist is the only person legally allowed to carry out tooth whitening, they will have insurance to cover this and all your other dental care. Unfortunately if your whitening treatment is carried out by someone illegally they will have no insurance cover to protect you if they cause any damage to your teeth or gums.</div>
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For more information on safe tooth whitening please go to</div>
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<a _mce_href="http://www.safetoothwhitening.org" _mce_shape="rect" _mce_style="color: #cc00cc; text-decoration: underline;" href="http://www.safetoothwhitening.org/" linktype="1" shape="rect" style="color: #cc00cc; text-decoration: underline;" target="_blank" track="on">www.safetoothwhitening.org</a></div>
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Please stay safe if you're considering whitening your teeth, and if you have any questions about whitening treatments please call us on <span style="color: magenta;">01236 421103</span>, or email <a href="mailto:info@coatbridgedentist.com">info@coatbridgedentist.com</a></h2>
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There's also information and patient videos about tooth whitening on <a _mce_href="http://www.coatbridgedentist.com" _mce_style="color: #cc00cc; text-decoration: underline;" href="http://www.coatbridgedentist.com/" linktype="1" style="color: #cc00cc; text-decoration: underline;" target="_blank" track="on">our website</a></div>
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Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0Academy St, Coatbridge, North Lanarkshire ML5 3AU, UK55.8629235 -4.02771559999996555.8623665 -4.0289760999999649 55.8634805 -4.0264550999999651tag:blogger.com,1999:blog-4060651592294503140.post-54815742035843566682014-05-23T03:04:00.002-07:002016-01-15T06:54:39.946-08:00Is your child using the right toothpaste?<div class="separator" style="clear: both; text-align: center;">
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New advice issued last month, to dentists, by the Scottish Intercollegiate Guidelines Network (SIGN) has advised that the choice of a child's toothpaste can influence how effectively tooth decay is prevented.<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyzozgf0X4e4HthS7efSWM6h3BkMoF3Zo__1-LvkrwZaGNsb-U92W-GMAdafVDce2LSWLZSEk9k2hFdryMu0Sbbgm5g8eO6iaSjpitK81u6tCPlMMAThlQKE5LEp73F80MJIGUsO32-d8/s1600/Fotolia_54182183_XS.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyzozgf0X4e4HthS7efSWM6h3BkMoF3Zo__1-LvkrwZaGNsb-U92W-GMAdafVDce2LSWLZSEk9k2hFdryMu0Sbbgm5g8eO6iaSjpitK81u6tCPlMMAThlQKE5LEp73F80MJIGUsO32-d8/s1600/Fotolia_54182183_XS.jpg" width="320" /></a></div>
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As dentists we've known for a long time that it's important we assess each child as an individual in terms of their risk for dental decay. This assessment allows us to determine the appropriate toothpaste (with the right level of fluoride) to recommend for a child.<br />
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The guidelines recommend that most children up to the age of 18 should be using toothpastes with 1000-1500 parts per million fluoride (ppmF).<br />
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Children with increased risk of tooth decay should use toothpaste with higher concentrations, with children up to 10 years recommended 1500ppmF and children from 10-16 years recommended 2800ppmF.<br />
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So do you know how much fluoride is in your child's toothpaste and which toothpaste they should be using?<br />
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Toothpaste can currently be bought in concentrations from 700ppmF to 1500ppmF, so it's worth checking if your child's toothpaste is up to the job! All toothpastes have the level of fluoride marked on the box and on the back of the tube like this:<br />
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Toothpastes containing 2800ppmF and 5000ppmF are available on prescription.</div>
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The SIGN guidelines also stress that parents can play the most important role in helping their children avoid tooth decay by ensuring children routinely brush their teeth effectively.</div>
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The other key recommendations are:</div>
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<li>Children should not rinse after they have brushed their teeth</li>
<li>Fluoride varnish should be applied by dentists at least twice a year for all children</li>
<li>Children under 3 should have only a smear of toothpaste on their brush</li>
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Your role as a parent:</div>
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<li>Ensure your child brushes twice a day for 2 minutes (doing it for them until they can do it effectively themselves, usually around age 7/8)</li>
<li>Ask your dentist/childsmile nurse for guidance on toothbrushing technique and which toothpaste your child should be using</li>
<li>Ensure your child attends the dentist as regularly as we advise</li>
<li>Set a good example by looking after your own teeth and visiting the dentist regularly.</li>
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And remember here at <a href="http://www.coatbridgedentist.com/">Coatbridge Family Dental Care</a> we are always here to give you advice with toothbrushing and your child's oral health, whether it's over the phone, an appointment with one of our qualified child smile nurses, or a health check with one of our experienced dentists.</div>
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Together we can give your children beautiful, healthy , confident smiles.</div>
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<a href="http://www.facebook.com/coatbridgedentist">Find us on Facebook</a></div>
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<a href="http://www.twitter.com/coatbridgedent">Follow us on twitter</a></div>
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<br />Coatbridge Dentisthttp://www.blogger.com/profile/09003007970277148738noreply@blogger.com0Academy St, Coatbridge, North Lanarkshire ML5 3AU, UK55.8629235 -4.02771559999996555.8623665 -4.0289760999999649 55.8634805 -4.0264550999999651